Why McMaster Carr Sucks
Posted by aonomus on January 23, 2010
So as a Canadian, I typically find myself ordering parts from both within Canada and the US, and at times needing to order something specifically from the US due to availability. Having used Digikey and Mouser, McMaster Carr would also be on the list of companies that I send my dollars to, but this is not so. Several years ago McMaster Carr changed its policy on Canadian orders, stating: “Thank you for your order. Unfortunately, due to the ever increasing complexity of United States export regulations, McMaster-Carr can only process orders from a few long-established customers in Canada. We sincerely regret any inconvenience this causes you.”
Frankly, they don’t regret the inconvenience, nor do they regret the loss of customers apparently. An ‘export regulations’ change might as well mean you can add Canada to the list of terrorist nations, so I can’t order some food grade tubing, metal shaft couplers, or worm gears.
I might be in a slightly snippy mood because I spent 3 hours over a crappy drill press to make a low precision shaft coupler to try out an idea of mine.